Question 1

What is same-day delivery and how fast is it?

Accepted Answer

Same-day delivery ensures your package is picked up and delivered within the same business day. We offer 2-hour, 4-hour, and end-of-day service windows depending on your urgency and budget.

Question 2

Do you offer white glove delivery service?

Accepted Answer

Yes, our white glove service includes careful handling, inside delivery, unpacking, assembly, debris removal, and placement in the room of choice. Perfect for furniture, appliances, and fragile items.

Question 3

What areas do you serve for courier delivery?

Accepted Answer

We provide courier services locally, regionally, and nationally. Our extensive network ensures reliable delivery whether you need local same-day service or scheduled multi-state deliveries.

Question 4

How does routed delivery work?

Accepted Answer

Routed delivery optimizes multiple stops into efficient routes, reducing costs for businesses with regular deliveries. We plan strategic routes to ensure timely delivery while maximizing efficiency.

Question 5

Can I track my courier delivery in real-time?

Accepted Answer

Yes, all courier deliveries include real-time tracking with driver location updates, estimated arrival times, and delivery confirmation with proof of delivery.

Question 6

What types of packages can you deliver same-day?

Accepted Answer

We handle documents, small parcels, palletized freight, medical supplies, lab specimens, retail inventory, food service deliveries, and more. If it needs to be there today, we can deliver it.

Question 7

What is air freight expediting?

Accepted Answer

Air freight expediting uses commercial airlines and dedicated charter flights to move urgent shipments quickly across long distances. We coordinate TSA screening requirements with the airlines and air cargo partners who hold those certifications, handle customs documentation, and provide door-to-door service.

Question 8

How quickly can you ship via air freight?

Accepted Answer

Next flight out (NFO) service can have your shipment on the next available commercial flight, often within 2-4 hours. We also offer same-day and overnight air freight options depending on origin and destination.

Question 9

Do you handle international air freight?

Accepted Answer

Yes, we coordinate international air freight with full customs clearance, documentation, and compliance support. We work with trusted partners worldwide for seamless cross-border shipping.

Question 10

What's the difference between air freight and ground expedited?

Accepted Answer

Air freight uses commercial or charter flights for speed over long distances, while ground expedited uses dedicated vehicles for time-critical shipments. We'll recommend the most cost-effective option based on your timeline and distance.

Question 11

Can you handle temperature-controlled air shipments?

Accepted Answer

Yes, we coordinate temperature-controlled air freight for pharmaceuticals, biologics, food products, and other temperature-sensitive cargo with proper packaging and monitoring.

Question 12

What documentation is needed for air freight?

Accepted Answer

Typically requires commercial invoice, packing list, air waybill (AWB), and any special permits for hazmat or restricted items. Our team guides you through all documentation requirements.

Question 13

What's the difference between LTL and FTL shipping?

Accepted Answer

LTL (Less Than Truckload) combines multiple shippers' freight on one truck, ideal for smaller shipments (1-6 pallets). FTL (Full Truckload) dedicates an entire truck to your shipment, better for 10+ pallets or time-sensitive freight.

Question 14

How do you calculate freight shipping rates?

Accepted Answer

Rates are based on weight, dimensions, freight class, distance, accessorials (liftgate, inside delivery, etc.), and service type. We provide transparent quotes with all charges outlined upfront.

Question 15

What is freight class and how is it determined?

Accepted Answer

Freight class (50-500) is determined by density, stowability, handling, and liability. Higher density items have lower classes and typically lower rates. We help you determine the correct class to avoid reclassification fees.

Question 16

Do you offer liftgate and inside delivery?

Accepted Answer

Yes, we provide liftgate service for locations without loading docks and inside delivery when freight needs to be moved beyond the threshold. These are common accessorial services we coordinate daily.

Question 17

How long does LTL freight shipping take?

Accepted Answer

Standard LTL transit times range from 1-5 business days for regional shipments and 3-7 days for cross-country. Guaranteed and expedited options are available when you need faster delivery.

Question 18

What's the maximum weight for LTL shipping?

Accepted Answer

Most LTL carriers accept shipments up to 20,000 lbs, though the practical limit is often 10,000 lbs or 6-10 pallets. Above this, FTL becomes more cost-effective.

Question 19

What is cross-docking and when should I use it?

Accepted Answer

Cross-docking transfers goods directly from inbound to outbound transportation with minimal storage time (typically less than 24 hours). It's ideal for consolidating shipments, breaking bulk, or maintaining flow without inventory storage costs.

Question 20

Do you offer climate-controlled warehousing?

Accepted Answer

No. Our Valencia warehouse is 53,000 sq ft of ambient, dry storage — there are no refrigerated, frozen, temperature-controlled, or humidity-controlled zones in it. Ambient dry storage is the right home for most goods: consumer products and retail merchandise, electronics, cosmetics, supplements, medical supplies, and packaged goods. If a shipment has to hold a temperature while it moves, we can arrange refrigerated or insulated transport through our carrier network — that is a transport service, not storage. If your product needs a held temperature on the shelf, we are the wrong warehouse and we would rather tell you on the first call.

Question 21

How is warehouse storage billed?

Accepted Answer

Storage is typically billed per pallet per month or per square foot. We also charge handling fees for receiving, put-away, picking, and shipping. Volume discounts available for larger storage needs.

Question 22

Can I access my inventory at your warehouse?

Accepted Answer

Yes, we provide real-time inventory management systems with 24/7 access to view stock levels, track movements, and generate reports. We can also arrange physical access by appointment.

Question 23

What security measures protect warehouse inventory?

Accepted Answer

Our Valencia facility features 24/7 surveillance, controlled access, alarm systems, fire suppression, and comprehensive insurance. All inventory is tracked with barcode scanning for accountability.

Question 24

Do you offer kitting and assembly services?

Accepted Answer

Yes, our value-added services include kitting, light assembly, labeling, repackaging, quality inspections, and customization. We can prepare your products exactly as needed before distribution.

Question 25

What's included in your fulfillment services?

Accepted Answer

Our fulfillment services include inventory receiving, storage, order processing, picking and packing, shipping label generation, carrier coordination, tracking updates, and returns management.

Question 26

Can you integrate with my ecommerce platform?

Accepted Answer

Yes, we integrate with Shopify, WooCommerce, Amazon, BigCommerce, Magento, and other major platforms. Orders flow automatically to our system for processing and fulfillment.

Question 27

How quickly do you process and ship orders?

Accepted Answer

Standard fulfillment has orders processed and shipped within 24-48 hours. Same-day fulfillment is available for orders received before cutoff times. We'll work with your SLAs to meet customer expectations.

Question 28

Do you handle returns and exchanges?

Accepted Answer

Yes, we provide full reverse logistics including return authorization, receiving, inspection, restocking, disposal, or forwarding to manufacturers. We can manage your entire returns process.

Question 29

What are fulfillment costs and minimum requirements?

Accepted Answer

Costs vary based on volume, item complexity, and special requirements. Typical charges include receiving, storage (per pallet/month), pick fees (per item), pack fees (per order), and shipping. Minimums vary by contract—contact us for custom pricing.

Question 30

Can you provide custom packaging and branding?

Accepted Answer

Yes, we offer branded packaging, custom inserts, gift wrapping, and marketing materials inclusion. Your fulfillment can reflect your brand identity for a premium unboxing experience.

Question 31

How do I get a quote for logistics services?

Accepted Answer

Request a free quote through our website form, email, or phone. Provide shipment details (origin, destination, weight, dimensions, service type) and we'll respond within 24 hours with competitive pricing.

Question 32

Are your quotes free and non-binding?

Accepted Answer

Yes, all quotes are completely free with no obligation. We provide transparent pricing so you can compare options and make informed decisions without pressure.

Question 33

Do you offer volume discounts?

Accepted Answer

Yes, higher shipping volumes unlock better rates. We offer contract pricing for regular shippers with guaranteed capacity and preferential rates based on your monthly or annual volume.

Question 34

What payment terms do you offer?

Accepted Answer

We accept major credit cards, ACH transfers, and offer net 30 payment terms for approved business accounts. Flexible payment options to match your business needs.

Question 35

Are there any hidden fees or surcharges?

Accepted Answer

No hidden fees—we provide transparent pricing with all costs outlined upfront. Any accessorials (fuel surcharge, liftgate, residential delivery, etc.) are clearly itemized in your quote.

Question 36

Can I get pricing for recurring shipments?

Accepted Answer

Yes, we offer contract rates for recurring shipments with volume commitments. Contracted pricing provides rate stability, guaranteed capacity, and priority service for your regular logistics needs.

Question 37

What industries do you serve?

Accepted Answer

We serve healthcare and medical, manufacturing and industrial, retail and ecommerce, automotive and parts, food and beverage, technology and electronics, and many other industries with specialized logistics solutions.

Question 38

How do I reach you about an urgent shipment?

Accepted Answer

Call (661) 344-8766 between 8:00 AM and 8:00 PM Pacific, or email solutions@alvylogistics.com any time, to reach our dispatch and customer service team for tracking updates and issue resolution. Time-critical shipments already in transit are escalated to the dispatcher handling them.

Question 39

Are you licensed and insured?

Accepted Answer

Yes, we maintain all required DOT, MC, and state operating authorities. We carry comprehensive cargo insurance and liability coverage to protect your shipments.

Question 40

How do I track my shipment?

Accepted Answer

All shipments include unique tracking numbers with real-time updates accessible via our website or customer portal. You'll receive proactive email and SMS notifications for pickup, in-transit milestones, and delivery confirmation with electronic proof of delivery including signature and timestamps.

Question 41

What happens if my shipment is damaged or lost?

Accepted Answer

We take responsibility seriously. File a claim immediately and our team will investigate, work with carriers, and process claims through our cargo insurance. We'll work to resolve issues quickly and fairly.

Question 42

Can you handle hazmat or special commodities?

Accepted Answer

Yes, we coordinate hazmat shipments with properly certified carriers, who handle the required documentation, placarding, and compliance. Hazmat moves in transit only — we do not store hazardous materials at our warehouse. We also arrange temperature-controlled transport, high-value, and oversized freight with specialized equipment. Temperature control applies while freight is moving; our Valencia warehouse is ambient, dry storage.

Frequently Asked Questions

Courier & Final Mile Delivery

Air Freight & Expediting

Freight Shipping (LTL & FTL)

Warehousing & Distribution

Fulfillment Services

Quotes & Pricing

General Questions

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