Full Service DispatchingYour Deliveries. Our Dispatch Team.
Professional outsourced dispatch management handling driver coordination, customer communication, route optimization, and real-time tracking. Let our expert dispatchers manage your deliveries while you focus on your business.
What is Full Service Dispatching?
Full service dispatching is an outsourced logistics coordination service where our expert dispatch team manages your entire delivery operation. Instead of hiring, training, and managing your own dispatchers, our professionals handle driver assignments, route optimization, customer communication, and real-time problem solving—Monday to Friday, from 8:00 AM to 8:00 PM Pacific.
Without Professional Dispatch
Hire and train dispatch staff (costly overhead)
Manage driver communication yourself
Handle customer inquiries and complaints
Deal with route changes and emergencies
After-hours calls to your personal phone
Missed calls = missed business opportunities
High stress, high turnover
Coverage stops when your office closes
With Alvy Full Service Dispatching
Expert dispatchers ready from day one
Driver coordination handled for you
Professional customer communication
Real-time problem solving
Mon–Fri, 8 AM–8 PM Pacific coverage—routine calls never reach your phone
Every call answered, every opportunity captured
Scalable team—grow without hiring
Focus on your business, not logistics
The difference is simple: With full service dispatching, you hand off the complexity of delivery coordination while maintaining complete visibility and control.
What's Included in Full Service Dispatching
Our full service dispatching includes everything you need to run a seamless delivery operation without managing it yourself.
Driver Dispatch & Coordination
Assigning drivers to deliveries, managing schedules, coordinating pickup and drop-off timing
Real-Time Route Optimization
Dynamic route adjustments based on traffic, weather, and new orders to maximize efficiency
Customer Communication
Proactive delivery updates, ETA notifications, and professional handling of inquiries
Exception Management
Handling delivery issues, reroutes, failed attempts, and customer complaints in real-time
Driver Tracking & Monitoring
GPS tracking, driver check-ins, and performance monitoring throughout every delivery
Evening Coverage
Dispatch staffed Monday to Friday, 8:00 AM to 8:00 PM Pacific, so evening delivery windows are covered, not missed
Reporting & Analytics
Daily/weekly/monthly delivery reports, performance metrics, and operational insights
Escalation Management
Defined escalation paths for urgent issues with direct access to your team when needed
Who Benefits from Full Service Dispatching?
Full service dispatching is perfect for businesses that need delivery coordination without the overhead of an in-house dispatch team.
Growing Delivery Businesses
You're handling 50+ deliveries daily and spending more time dispatching than growing your business
Managing drivers, taking customer calls, handling issues—all while trying to expand
Let us handle dispatch while you focus on sales, customers, and growth
Scale from 50 to 500 deliveries without adding dispatch staff
Medical & Lab Courier Services
You need precise coordination for time-sensitive specimen pickups
Late pickups mean compromised samples and unhappy clients
Our dispatchers understand medical courier urgency and compliance requirements
Specimen pickups held to a committed window, with every leg tracked and exceptions escalated the moment they appear
Legal Document Services
Court deadlines wait for no one—you need reliable dispatch
Missed filings, lost documents, poor communication with clients
Dispatch experts who understand legal deadlines and chain of custody
Zero missed court deadlines with professional client updates
Retail & Ecommerce Delivery
Customer expectations are high—they want updates, tracking, and speed
Can't afford a call center but customers expect professional communication
Professional customer service and proactive delivery updates at scale
Enterprise-level customer experience without the enterprise cost
Full Service Dispatching FAQ
Common questions about our outsourced dispatch management services
Related Courier Services
Explore our complete range of courier and final mile delivery solutions
Same Day Delivery
2-4 hour delivery with real-time GPS tracking and proof of delivery
Routed Delivery
Scheduled recurring routes with same dedicated drivers for multi-location businesses
Scheduled Delivery
Appointment-based delivery with guaranteed time windows and advance booking
What We Run Out of Valencia
Alvy runs one warehouse — 53,000 square feet in Valencia, California — and your inventory sits in it, racked or floor-stacked, handled by our own team. Nothing is scattered across a network of subcontracted sites you will never see. For shippers moving high-value goods, that is the whole argument: one building you can walk, one team you can hold accountable, and no third party in the middle.
Looking for Logistics Services Near You?
Our logistics company serves businesses nationwide with local expertise and personalized service. Contact us today for a custom logistics management solution tailored to your needs.
Strategic California Coverage
Our Valencia, California facility sits on the I-5 corridor just north of Los Angeles, putting us within reach of the state's major ports, airports, and freight lanes. From there we route shipments across California and out to the rest of the country.