Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you request a quote, contact us, or use our services. This may include:

• Name, email address, and phone number
• Company name and business information
• Shipping and delivery addresses
• Payment information
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our logistics services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices and support messages
• Communicate about services, offers, and events

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services (such as sharing delivery information with carriers) or as required by law. We may share information with trusted partners who assist us in operating our business, provided they agree to keep this information confidential.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We also use analytics and session-recording tools, including Google Analytics and Microsoft Clarity, to understand how visitors use our site. Microsoft Clarity records general interactions such as pages viewed, scrolling, mouse movement and clicks, so we can see where our site is confusing or broken. These recordings are configured to mask the text you type into forms, so the information you enter — including your name, email address and phone number — is not captured in the recording. Microsoft processes this data in accordance with its own privacy terms. If you would rather not be recorded, you can browse using your browser's private mode or a tracking-blocking extension.

6. SMS/Text Message Notifications

SMS/Text Message Notifications. Alvy Logistics sends operational text-message alerts to staff who have provided their mobile number and consented to receive them. No mobile information, phone numbers, or SMS consent data will be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes; mobile information is used solely to deliver internal operational alerts. Message frequency varies and depends on operational activity — messages are sent only when a monitored delivery event occurs. Message and data rates may apply. Reply STOP to opt out of messages at any time, or reply HELP for assistance.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with a supervisory authority

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: